TERMS & CONDITIONS
TERMS & CONDITIONS | TERMS OF USE
The website www.faystone.com is an online store of jewellery and sales via the Internet, of the single-person enterprise FAYSTONE – Fotini Chourmouziadou which is headquartered in Kifissia, Kolokotroni 7, 1st floor. Before you enter the online store and browse our website, we invite you to consult the following terms and conditions which apply specifically to the use of the online store which can be found at the address www.faystone.com.
Make sure you agree to the following terms and conditions, because any transaction with us through this website www.faystone.com is governed and bound by the following terms and your transaction with us implies the irrevocable acceptance of these terms.
TERMS
The FAYSTONE reserves the right to unilaterally amend or update these terms and conditions of the transactions carried out via its online store. The FAYSTONE undertakes to inform the users of any amendments and any changes via the website of this online store. It is clarified that the changing of the conditions does not include orders, which you have already done.
PROVIDED INFORMATION & PRODUCTS
The FAYSTONE is committed to the completeness and accuracy of the information listed on the website www.faystone.com both as regards the existence of the essential characteristics described, where appropriate, for each product that it provides and the accuracy of data relating to the provided, by its online store www.faystone.com services, subject to any technical or typographical errors that have escaped the attention or occurred unintentionally or due to any downtime of the website on grounds of force majeure.
LIMITATION OF LIABILITY
The FAYSTONE ensures the timely information of the final consumers on the unavailability of products. The online store of FAYSTONE is not responsible for any technical problems that might occur when users attempt to access the website and during that access which are associated with the operation or compatibility of the user’s infrastructure with the use of the website. Also FAYSTONE has no responsibility for acts or omissions of third parties, especially unauthorised third party interventions in products and/or services and/or information, which are available through it.
COPYRIGHTS
INTELLECTUAL PROPERTY RIGHTS
The website www.faystone.com is the official website of FAYSTONE. All the content of the website, posted by FAYSTONE including images, graphics, photographs, designs, texts, provided services and products are intellectual property of FAYSTONE and are protected by the relevant provisions of Greek law, European law and international conventions.
The names, images, logos and distinctive features representing FAYSTONE and/or its online store and/or third parties contracted with them and the products or services are exclusive trademarks and figurative marks of FAYSTONE and they are protected by Greek, European and international trademark laws, and industrial and intellectual property and unfair competition laws.
In any case, their appearance and exhibition on the www.faystone.com website should not in any way be construed as a transfer or granting of the license or the right to use them.
USER’S OBLIGATIONS
The users of the www.faystone.com website agree not to use this and the online store www.faystone.com to send, publish, send by e-mail or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, vilifying, defamatory, vulgar, obscene, libelous, violates the privacy of another, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, should not be transmitted in accordance with the law or contractual or management relations (such as inside information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of others, contains software viruses or any other computer code, file or program designed to interrupt, damage, destruct or prevent the operation of any computer software or hardware, intentionally or unintentionally contravenes the applicable Greek and EU legislation and its provisions and may harass a third party in any way and any content used to collect or store personal data of the users.
PERSONAL DATA
SAFETY
The FAYSTONE recognises the importance of the issue of security of your personal data and your online transactions and takes all necessary measures with the most modern and advanced methods as to ensure maximum safety for you. All information related to your personal data and transactions are secure and confidential. The security of the Online shop of FAYSTONE is achieved through the following methods:
During your visit to www.faystone.com page it is likely to be asked to enter your personal information concerning you (name, surname, month of birth, email address, shipping address etc.) generally to process your orders or to provide our services. Any personal data that you enter anywhere on the page and the services of the website www.faystone.com are kept only for reasons related to your transactions with us, the improvement of the provided services and the safeguarding of the operation of the relevant service and it is not allowed to be used by any third party (except as provided by law to the competent authorities and only them).
In any case, its employees, who have access to your personal data, are specific and the access of unauthorized persons to your personal data is prohibited. Every reasonable measure for your data security has been taken. Your personal data may be disclosed to cooperating with the FAYSTONE businesses, in order to support, promote and carry out your trading relationship with us, but always under conditions, which fully ensure that, your personal data shall not be subjected to any unlawful processing.
For any question or suggestion or statement relating to these matters, please contact us using the specific contact form provided at the link below http://faystone.com/contact/
At any time the user reserves the right to update or refuse any further processing of his data in accordance with the legislation on the protection of personal data.
TRANSACTIONS PRIVACY
The obligation for transactions privacy is self-evident. The same basic principles that apply in everyday transactions apply also in the case of e-commerce (electronic commerce). All information transmitted by the user/member in www.faystone.com website is confidential and FAYSTONE has taken all the necessary measures to use them only insofar as it is necessary in the context of the provided services. Some of the measures taken are the following:
Only authorised employees have access to information of your transactions and only when this is necessary, e.g. to process your requests and your orders.
The FAYSTONE does not disclose information of the customers and their transactions, unless it has written authorisation from you or this is imposed by a court decision or a decision of any other public authority. If the FAYSTONE uses third parties to support its systems, it ensures the safeguarding of confidentiality.
Notwithstanding the provisions of chapter 7 of this, on Personal Data, you can request any information kept about you and also you can correct them in the case you can document the existence of an error.
For your own safety, you should also handle all the information provided through the service as confidential and secret and you shouldn’t make any disclosure to third parties.
For any question or suggestion or statement relating to these issues please contact us by using the specific contact form provided at the link below http://faystone.com/contact/
At any time the user reserves the right to update or refuse any further processing of his data in accordance with the legislation on the protection of personal data.
PRODUCTS PURCHASE
The FAYSTONE makes every effort to provide high quality services. However cases of errors in prices and products secondary features can not be ruled out and it can not be guaranteed that there will be no downtimes of the website or “human” errors during the update/entry of the price of a product. For the safety and efficiency of your purchases we urge you if you find that a product is offered at an unusually low or high price compared to its market value, before proceeding to its order to contact us at the phone number +30 213 0437705 or via the email form of the website.
Also we recommend before you make purchases from our online store to visit our terms of use, where you will find useful information about the process and the way to purchase products.
LIABILITY AND WARRANTY OF THE SUPPLIER.
SELLER’S LIABILITY FOR DEFECTS.
Claims against the manufacturer for damages are barred after three years since the injured party was informed or should have been informed about the damage, the defect and the identity of the manufacturer. After ten years of the circulation of this product a depreciation of the injured party rights against the manufacturer occurs. In case of doubt as to the identity of the manufacturer of a product you purchased from us, please let us know.
The FAYSTONE has against you all the obligations laid down in the Civil Code for the seller. Especially in case of a defect of a product that we sell you can (a) demand its repair without your charge or its replacement with another unless it is impossible or it requires a disproportionate expenditure (b) to ask for a price reduction, and (c) to withdraw, unless it is a minor real defect. These obligations do not exist if the defect is caused by you, or by force majeure in a strict or broad sense. In each case the necessary documentation and receipts must accompany the products.
ORDER CANCELLATION
Without limiting the provisions on Withdrawal, you can cancel the order in the following cases:
Before the order is completed, during the online process of the order you can go back and remove the quantities of the products from your cart by clicking on “remove” button. If you have completed the online order but the product has not yet been dispatched, you can call Customer Service at phone +30 213 0437705 or contact us via the e-mail form of the website and one of our associates will undertake the cancellation of your order.
After receiving the product, please call our Customer Service Department at phone +30 213 0437705 or contact us via the email form of the website, explaining why you wish to cancel the order. One of our associates will assist you and inform you of all your options.
PAYMENT METHODS
Payment by Credit/Debit Card:
- We accept all credit and debit cards VISA, MASTERCARD, AMEX, MAESTRO, DINERS.
- All payments by credit or debit card are made through the services of Alpha e-Commerce and Paypal.
When you select one of these methods at the checkout, you will be transferred to the respective website of Alpha e-Commerce or Paypal to make your payment. Once you have completed the payment process, you will automatically return to our website to confirm your order and you will receive a relevant email with the subject “Payment confirmation”.
All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.1 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient , who will be able to decode it using the appropriate key .
If you choose to pay by credit/debit card you must be present at the receipt of your order having your identity card with you.
If the order is carried out on the data and on behalf of a company then the credit card used has to be a corporate credit card. That means that it has to be issued on the data of the respective company. Upon receipt of the order the holder of the corporate credit card has to be present, with his identity card.
Deposit/transfer to a bank account
You can pay your order by making a deposit to our following Bank Accounts.
- ALPHA BANK GR 0201 4034 2034 2002 0020 08670
There is an extra transport cost.
Please enter as rationale for your deposit the code of your order. After the deposit, our accounting office is directly informed through our automated system for your payment. If your order has been made electronically you will receive a relevant e-mail with the subject “Payment confirmation”.
NOTE: For transfers made from different banks than those in which the store has an account, the expenses of the banks are borne entirely by the originator.
PRICES OF THE AVAILABLE PRODUCTS
The prices listed in the relevant price lists of the online store www.faystone.com store include the related VAT (24%).
For sales to countries outside the European Union, the buyer bears the cost of taxes and customs duties that will result from the sale of the goods and he will have to pay them upon the delivery of the product to him. Please check carefully the regulations governing each country. The online store www.faystone.com reserves the right to adjust the prices of the products which it has in its warehouses.
ORDERING / DELIVERY OF PRODUCTS / SHIPPING COSTS / SHIPPING METHODS
We will make every effort to receive your order as soon as possible. Your order will be prepared with full attention and care within 2-3 business days and for certain codes within 5-7 business days.
Once your order payment is confirmed and you receive the relevant notification email with the code of your shipment, you will receive your order as follows:
- Greece: Free shipping (1-2 business days – 3 business days to remote areas)
- Europe: 15-25 EUR (3-4 business days)
- USA, Canada, Mexico: 25-35 EUR (4-5 business days)
- Other countries: 35-45 EUR (5-7 business days).
All shipments within Greece are made through GENIKI TAXYDROMIKI. Shipments abroad are made through DHL.
For all shipments within Greece and abroad, it is possible to insure your parcel with additional charge per package, depending on its value and the place of delivery.
For more information about the shipment of your order please contact our customer service at phone +30 213 0437705 or e-mail [email protected].
ORDER DELAY
Your order may be delayed for the following reasons:
Our supplier sent the product or the raw materials of the product late. In order to be able to offer you very competitive prices, we order our products and our products raw materials from a very wide range of suppliers either domestic or international. But there are cases where our order may be delayed at customs or during transfer, with the result of not having it in our warehouses at the time we were expecting it. In such a case, we will contact you to ask you if you want us to deliver your order without this product or to suggest you an alternative. This item will be send to you immediately upon receipt in our warehouses. In periods of extreme weather or strikes, and in any event of force majeure, which could affect the transportation and delivery of your order.
If it is impossible to contact you by phone and/or by e-mail (if a problem regarding your order occurs, either in connection with the product or in connection with its payment) because e.g. the data you have entered are not properly updated. In any case, the delay does not exceed thirty days from the order confirmation.
RETURNS & REFUNDS POLICY
RETURNS
You have the right to return the products you purchased within 7 days from the date of their receipt.
During discounts the return of products is not accepted, except their exchange with another product. For discount goods the refund is not accepted. The products should be returned within 7 days from the date of their receipt and in their original packaging and condition.
Returns are accepted within 7 days and if the products you wish to return are in excellent condition, which is without being damaged or destroyed and without the security label being removed. Also they should be in their original packaging and they should include the sales receipt or invoice.
The return costs and customs charges are borne solely by the customer.
The customer must ensure the safe return of the products and that they will arrive at our offices at their original state. At the same time, we suggest to use a delivery service for the return of your products, which has a tracking service of its deliveries, so you can easily locate where is your return and if it was delivered to our offices.
Returns will be made at the following address:
FAYSTONE
7 Kolokotroni st.
145 62, Kifissia,
Athens, Greece.
Tel. +30 213 0437705 | +30 6946 809053
[email protected]
If a product is returned because the customer refused to pay the import costs or the duties for it, our company will request from the customer to pay the costs incurred to our company for its return to our offices.
Important Information: We can accept product returns, refunds or exchanges on special orders only if they are defective or damaged upon delivery.
For any information you can contact us at [email protected] or call +30 213 0437705.
REFUNDS
The refund will be made to the original method of payment of your order that means the credit/debit card or your bank account within 10 business days from the time we receive your order.
The charges for shipping or insuring your goods are not returned, and these will be deducted from the account or your credit card in case of return of one or all of the products you have ordered.
If your order has been sent to a destination within the European Union, all taxes will be refunded. If your order has been sent to a destination outside the European Union, the duties and the taxes of the relevant country are borne solely by the customer. You may be able to avoid paying such taxes by contacting the Customs services of your country. If this is not possible for all countries, we suggest you contact a customs agency to ask them to help you with the return of duties and taxes for the returned items.
CUSTOMS TAXES & DUTIES
Orders shipped outside the European Union are subject to customs taxes and duties.
This cost is covered entirely by the customer. Please carefully check the customs taxes and duties applicable in your country.
SALES TAXES AND DUTIES
Orders shipped outside of the European Union (EU) will be subject to custom taxes and duties. This cost is the responsibility of the customer and is payable on receipt of delivery of goods. Please check carefully your local custom tax and duty costs.
EXCHANGES
Any exchange must be done within 7 days from the date of receipt of the goods by you. If you return a product and the new product has a lower price, we will refund the difference to the method of your payment.
Returned items must be in perfect condition, to bear the security label and to be in their original packaging. Returns that do not meet the above requirements will not be accepted.
Please contact our customer service department by the email [email protected] for any information or clarification.
FINAL TERMS
The FAYSTONE reserves the right to unilaterally amend or update these terms and conditions of transactions made through its e-shop.
The FAYSTONE undertakes to inform users of any amendments and any changes through the website of this online store. It is clarified that the changing of the conditions does not include orders, which you have already done.
In case of a registration error as to either the availability of a product or to its price, the relevant customer will be informed immediately and the online store reserves the right to cancel the order.
CONTACT
For any information or clarification on the terms of use or the privacy policy please contact us:
FAYSTONE
7 Kolokotroni st.
145 62, Kifissia,
Athens, Greece.
Tel. +30 213 0437705 | +30 6946 809053
[email protected]